FAQ

Account, security, and verification

How do I update my login password?
Published on Aug 22, 2023Updated on Oct 15, 202528
How do I change my login password?
Published on Aug 22, 2023Updated on Jan 21, 202619,297
How do I transfer/deposit crypto with my sub-accounts?
Published on Aug 22, 2023Updated on Nov 17, 20256,615
I haven't received the SMS code
Published on Aug 16, 2023Updated on Dec 25, 202531,548
I haven't received the SMS code
Published on Aug 16, 2023Updated on Nov 17, 202519
How do I create passkeys? (web)
Published on Aug 16, 2023Updated on Jan 26, 20264,184
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Jan 28, 202612,155
My authenticator app isn't working, what should I do?
Published on Aug 11, 2023Updated on Nov 17, 20251,700
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Sep 8, 20254,193
What can I do if my device is running in an unsafe environment?
Published on Jan 19, 2023Updated on Sep 8, 2025296

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