How do I create passkeys? (web)

What are passkeys?

We now support Fast Identity Online (FIDO) passkeys as a two-factor authentication method. Passkeys allow you to enjoy password-free login without authentication codes. It's the most secure option to protect your account, and you can use your biometrics or a USB security key to log in.

Create a passkey

1. Before you create a passkey, make sure you at least have:

   • A device with Windows 10 or macOS Ventura, or

   • A mobile device running iOS 16.0.0 or Android 7.0 or later, or

   • A USB security key that supports the FIDO2 protocol

2. Make sure you're using a FIDO-supported browser with:

   • Chrome 109 or above

   • Safari 16 or above

   • Edge 109 or above

3. Log in to your account at okx.com and go to Profile > Security

4. Find Passkeys in the security center and select Set up

5. Select Enable passkeys and complete the security verification

6. Select one of the available options to create your passkey:

• Create with this device

• Use another device or physical key

Create with this device

• Select This Device and complete the biometric authentication/PIN code on your device

Use another device or physical key

• Select USB security key

  • Insert your security key and follow the instructions to create your passkey

• Select A different device

  • Scan the QR code using your mobile device or tablet's native QR code scanner and complete the authentication on your device

Verify with passkey

Here's how you can verify your passkey once you have enabled the feature:

Verify with your current device

1. You'll be prompted to use passkey for verification via biometrics (for example, Touch ID on a Mac)

Use Touch ID on your Mac for verification

3. Alternatively, you can select Cancel and use your password instead

Verify with another device

1. You'll be prompted to verify using a passkey on another device

2. Scan the QR code with your other device to complete the verification

Use another device to scan the QR code

Note: to ensure a smoother user experience during passkey verification, we suggest using Chrome or Safari. Using different browsers will lead to a slightly different user experience.

Rename passkey

You can go to Profile > Security > Authentication methods > Passkeys > Manage to rename your passkey to help you identify it easily.

Select Rename to rename your passkey

Note: changing the passkey name will only affect the OKX passkey management page. If you prefer to change the device name directly, you have the option to edit it during login by accessing Manage Devices > Linked Devices within the Chrome browser.

Remove passkey

As a security precaution, removing a passkey may trigger a 24-hour restriction on withdrawals and P2P trading:

• If you remove a passkey without using another passkey to verify (e.g. using 2FA or facial verification instead), the 24-hour restriction will apply.

To remove a passkey:

1. Select Remove next to the passkey you want to delete

2. Complete the verification process to confirm the removal

Note: removing your passkeys may potentially lower the security level of your account. It is highly recommended to consider the associated risks before proceeding.

Select Remove to remove your passkey

What should I do if I see “Unable to verify face” when setting up an passkey?

When recognizing a face or gesture, please ensure that the surrounding environment is neither too bright nor too dark, and then try again. If you have reached the maximum number of face verification attempts, verification will be temporarily unavailable. In this case, please contact our customer support team for assistance.

More info about Passkeys

Passkeys work differently for DEX trading wallet and Pay. You can check the labels beside each passkey to see which registered network it's used for.

Learn more about passkeys:

Passkey FAQ

How to fix common issues with DEX trading wallet passkeys?

Pay Passkey FAQ