How do I close my account? (app)

Self-service tool

For quick access, click the button below:

Once the account is closed, the account will be permanently closed and can't be retrieved.

Note: after closing your account, there's a 30-day cooling period. You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.

Getting Started

1. Open your OKX app and go to User Center

2. Select '>' to view the User Center page

   

Open user center page

3. Go to Settings, and select Close account

Opening Close account page

4. Closing your account is permanent and irreversible.

• If you still want to close your account, select Continue to close

• If you still want to use your account someday in the future, select Freeze instead

5. Select Reason to close account

• Instead of closing your account, you can also select to:

  • Freeze account

  • Migrate account

  • View tutorials

Reason to close account page

6. Select Continue to close if you still want to close

7. Select I understand after checking what'll happen to Your account, Your personal information and Your orders after closing your account and select Continue

Read the information about what'll happen after you close your account

8. Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue

9. Close account after your reconfirmation

10. Get SMS/email and the authentication code and Confirm to close the account

Note: it's required to bind with the authenticator app in your account before closing it.